Terms & Conditions

1. Scope and provider identity

These Terms of Service (“Terms”) govern access to and use of the ParallelForce website and the services offered by Camilo Andres Verdugo Gunther, Roonstrasse 23a, 76137 Karlsruhe, Germany (“Provider”, “we”, “us”), a registered sole proprietorship (Einzelunternehmen).

ParallelForce offers self-hosted AI engineering software and related setup and integration services. The software runs on the customer’s own infrastructure. By using the website or engaging our services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use our services.

2. Offer stages and contract formation

2.1 Website and booking (non-binding)

Requesting a technical solution review, a live demo, or otherwise contacting us through this website is a non-binding inquiry only. It does not create a contract or any payment obligation.

2.2 Individual engagements

Our services are provided as individual engagements (for example paid pilots, integration projects, maintenance and support retainers, and software licenses). A binding contract is formed only when we and the customer agree on a written offer or order and both parties sign it. Specific terms for each engagement are set out in the respective agreement.

3. Service description

ParallelForce is a self-hosted, AI-assisted engineering agent that turns requirements into concrete software specifications and implementations, which the customer’s engineers review and authorize. Depending on the engagement, our services may include:

• Paid pilot engagements on one non-critical workflow or board;
• Setup and integration projects deploying ParallelForce in the customer’s environment;
• Maintenance and support retainers;
• Self-hosted software licenses.

The exact scope, success criteria, and fees are defined in the written agreement for each engagement.

4. Engineer sign-off and customer responsibility

ParallelForce is designed so that no AI-generated output is used or delivered without a human review and authorization. The customer’s designated engineers review and authorize results before they are merged, used, or delivered to third parties.

The engineer who reviews and authorizes output acts as the final quality filter and technical sign-off for that output. The customer is responsible for reviewing all AI-assisted output for correctness, security, and suitability before use or delivery. We are not liable for output that a customer reviews, authorizes, and then uses or delivers.

5. Fees, billing, and taxes

Fees for each engagement are set out in the written agreement. Unless otherwise agreed, fees are due as stated in the agreement, and renewals (for example support retainers) occur until canceled.

Where applicable, invoicing follows German tax law. The Provider applies the small-business regime under Section 19 UStG; VAT is therefore not separately shown on invoices.

6. Paid pilots and refund rule

Where a paid pilot is agreed, the success criteria and refund terms are stated in the pilot agreement. As described on the website, a pilot that does not meet its agreed success line may qualify for a refund as specified in the pilot agreement. No refund claim exists beyond the terms of the signed pilot agreement.

7. Cancellation and termination

Either party may terminate an engagement in accordance with the written agreement or, where an agreement is silent, with a notice period that is reasonable given the nature of the engagement. We may suspend or terminate access for material breach, unlawful conduct, fraud, or serious abuse of our services.

If you are a consumer in the EU, statutory withdrawal rights apply where required by law and are not limited by these Terms.

8. Intellectual property

The ParallelForce software, website, trademarks, and branding are owned by us or our licensors and are protected by intellectual property laws. Customers receive the usage rights defined in their written agreement.

Customers retain ownership of their own code, content, and data. AI models used by the customer may have their own terms, which the customer accepts when selecting a model.

9. Acceptable use

You must not use our website or services for unlawful, fraudulent, or abusive purposes, attempt unauthorized access or disruption, upload malicious code, or infringe the intellectual property or privacy rights of others.

10. Liability and warranties

Our services are provided within technical and operational limits. Temporary interruptions, maintenance windows, and feature changes may occur.

To the extent permitted by law:

• We are liable without limitation in cases of intent and gross negligence;
• In cases of slight negligence, liability is limited to breach of essential contractual obligations and foreseeable typical damages;
• We are not liable for indirect or consequential damages unless mandatory law requires otherwise.

Nothing in these Terms excludes or limits liability for death or personal injury, fraud, claims under product liability law, or any other liability that cannot legally be excluded.

11. Governing law, consumer protections, and disputes

These Terms are governed by German law, excluding conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG), except where mandatory consumer protection law provides otherwise.

If you are an EU consumer, you also benefit from mandatory protections of your country of residence.

For merchants (Kaufleute) and business customers, the place of jurisdiction is Karlsruhe, Germany, where legally permissible.

The European Commission ODR platform is available at https://ec.europa.eu/consumers/odr/. We are not willing and not obligated to participate in consumer arbitration proceedings before a consumer arbitration board.

12. Changes to terms and contact

We may update these Terms for legal, technical, or business reasons. Material changes will be communicated appropriately. Continued use after the effective date constitutes acceptance of updated Terms unless mandatory law requires additional consent.

For questions about these Terms, contact contact@parallelforce.de.

Last updated: September 2026